Frequently asked questions

Every interpretation is grounded in either (a) a value the chart engine actually computed for your chart (Shadbala, Bhavabala, current dasha) or (b) a scripture passage retrieved from 16 indexed classical texts. If a passage cannot be retrieved, the answer says so honestly — no invented citations.

AstroPal’s engine is Goravani-validated — cross-checked against the Goravani Jyotish Studio reference (the 30-year industry standard) across Shadbala, Bhavabala, Ashtakavarga, and the divisional charts. We use Lahiri ayanamsa (sidereal) and Whole-Sign houses (Parashari), the canonical methods for Vedic chart computation.

English at launch, with Hindi, Tamil, Malayalam, Telugu, Kannada, Marathi, Gujarati, Bengali, Punjabi, Odia, Assamese, French, German, Spanish, Arabic, Japanese, and Mandarin Chinese rolling out. The translation engine preserves citation accuracy — scripture passages stay in their original language with the surrounding summary translated.

AstroPal is pay-as-you-go — there is no subscription. You buy question credits (a 20-question pack or a 100-question pack), and each credit is one full, Oracle-depth answer. Indian customers pay in INR via Razorpay; international customers pay in USD via PayPal. Credits are valid for 12 months from purchase.

Credits are valid for 12 months from the date of purchase. There is no subscription and no recurring charge. When you run low, you simply buy another pack.

Refunds are handled per our published Refund Policy. In short: if a credit-pack purchase fails technically (you were charged but credits were not added), contact us within 7 days and we will make it right. Refunds are not given for dissatisfaction with prediction outcomes, since astrology is interpretative.

Yes. Your birth date, time, and place are stored encrypted in our Mumbai-region Supabase database, never sold, never shared with third parties. You can request full deletion at any time via privacy@astropal.ai (within 30 days per our Privacy Policy).

No. AstroPal provides astrological guidance for informational and entertainment purposes only. For health, legal, or financial decisions, consult qualified professionals. See our Disclaimer.

You can mark birth time as “unknown” during onboarding. The engine will use solar-chart logic instead. Dasha-based timing predictions will be less precise, but planetary-strength and yoga analysis still work.

Yes — you can save birth profiles for partners, children, and parents. Every answer, on any profile, uses one question credit.

Yes — you can export your chart and readings as a PDF from within the app.

Email hello@astropal.ai (general), billing@astropal.ai (payment queries), or privacy@astropal.ai (data deletion). Most enquiries get a reply within 2 working days.