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Privacy Policy

Privacy Policy

Effective Date: 15 November 2026 · Last Updated: 15 November 2026

AstroPal respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information.

By using AstroPal, you consent to this Privacy Policy.

1. Information We Collect

A) Information You Provide

  • Name
  • Email address
  • Phone number (optional)
  • Gender (optional)
  • Birth details (DOB, time of birth, place of birth)
  • Profile details
  • Payment details (processed via third parties)
  • Messages, chats, and consultation details

B) Automatically Collected Information

  • Device information
  • Browser type
  • IP address
  • App usage logs
  • Location (approximate)
  • Cookies and analytics data

C) Sensitive Information

Birth details and spiritual preferences may be treated as sensitive personal data depending on jurisdiction.

You provide this voluntarily.

2. How We Use Your Information

We use your data for:

  • generating astrology charts and reports
  • personalising your experience
  • providing customer support
  • processing payments
  • improving AI and prediction models
  • sending service updates
  • fraud prevention and security
  • compliance with legal requirements

3. Cookies and Tracking

We use cookies and similar technologies for:

  • authentication
  • preferences
  • analytics
  • performance improvement

You may disable cookies in your browser, but some features may not work. See our Cookie Policy for full details.

4. Sharing of Information

We may share information with:

A) Service Providers

Including:

  • hosting providers
  • analytics providers
  • customer support tools
  • payment processors

B) Legal Authorities

If required by law, court orders, or government requests.

C) Business Transfers

If AstroPal is merged, acquired, or sold, your data may be transferred.

We do not sell your personal data as a business model.

5. AI and Automated Processing

AstroPal may use AI systems to generate content and insights based on user inputs.

You acknowledge:

  • outputs are automated,
  • AI may process your data for response generation,
  • AI responses may not be accurate.

6. Data Retention

We retain your data:

  • as long as your account remains active, or
  • as required for legal, billing, fraud, and compliance purposes.

We may anonymise and retain aggregated analytics permanently.

7. Data Security

We implement reasonable security practices such as encryption, secure servers, and access controls.

However, no system is 100% secure. You use the Platform at your own risk.

8. Your Rights

Depending on your location, you may have rights including:

  • access to your data
  • correction of inaccurate data
  • deletion of your data
  • withdrawal of consent
  • portability of data

You may request deletion by emailing: privacy@astropal.ai

We may retain certain data if legally required.

9. Children's Privacy

AstroPal is not intended for users under 18.

We do not knowingly collect data from minors.

If you believe a minor has used the Platform, contact us for removal.

10. International Users

If you access AstroPal outside India, your information may be transferred and stored in India or other jurisdictions where our servers / providers operate.

By using the Platform, you consent to such transfer.

11. Marketing Communications

We may send promotional messages if you opt-in.

You may unsubscribe anytime using the "unsubscribe" link or account settings.

12. Third-Party Links

AstroPal may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to Privacy Policy

We may update this policy periodically. Continued use means acceptance.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including (without limitation) the Digital Personal Data Protection Act, 2023 and applicable rules thereunder.

Subject to the rights of users under their local data-protection laws (including GDPR for users in the European Economic Area and CCPA for California residents), any dispute, claim, or controversy arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Nothing in this section limits a user's right to file a complaint with the Data Protection Board of India or any other competent regulatory authority.

15. Contact

Email: privacy@astropal.ai
Address: AstroPal — proprietorship of R. Sivadas, Karnataka, India

Appendix A — India DPDP Act (2023) Compliance Section

(Digital Personal Data Protection Act, 2023 — India)

Effective Date: 15 November 2026 · Last Updated: 15 November 2026

This section explains AstroPal's approach to compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) in India.

1. Data Fiduciary and Data Principal

Under the DPDP Act:

  • AstroPal is the "Data Fiduciary" (entity collecting / processing personal data).
  • The user is the "Data Principal" (person whose data is collected).

2. Personal Data Collected

AstroPal may collect personal data including:

  • name
  • email
  • phone number
  • birth details (date / time / place of birth)
  • payment transaction records
  • communication and chat messages
  • device and usage data

3. Purpose of Collection

We collect personal data only for lawful purposes including:

  • generating astrology outputs and charts
  • account registration and authentication
  • delivering paid services and reports
  • fraud prevention and security
  • customer support
  • platform improvement and analytics

4. Consent-Based Processing

AstroPal processes your personal data only after obtaining your consent through:

  • signup checkbox acceptance
  • app-based permissions (notifications, location)
  • purchase confirmations

You may withdraw consent by requesting account deletion or by contacting support.

5. User Rights Under DPDP

As a Data Principal, you may have the right to:

A) Access Information

You may request a summary of personal data processed by AstroPal.

B) Correction and Updating

You may request correction of inaccurate personal data.

C) Erasure

You may request deletion of your personal data, unless retention is required by law.

D) Grievance Redressal

You may raise privacy-related grievances through our grievance mechanism.

6. Grievance Officer Contact

As required under Indian law, AstroPal will appoint a grievance officer.

Grievance Officer: R. Sivadas (Acting, pending formal appointment)
Email: grievance@astropal.ai
Response Timeline: within 7–15 business days

7. Data Security Measures

We apply reasonable security safeguards including:

  • encryption where applicable
  • access restrictions
  • secure hosting providers
  • logging and monitoring

However, no system is fully secure.

8. Data Retention

We retain data only as long as required for:

  • service delivery
  • subscription access
  • compliance and fraud prevention
  • accounting and tax obligations

9. Cross-Border Data Transfers

If AstroPal uses servers or third-party tools outside India, your personal data may be transferred internationally.

By using AstroPal, you consent to such transfers, subject to lawful safeguards.

10. Withdrawal of Consent

You may withdraw consent by:

Withdrawal may affect service availability.